The “good hands” company which is anything but “good” has found itself in another public relations nightmare regarding a Superstorm Sandy commercial. The company which endlessly bombards the airwaves in an attempt to convince the world that Allstate cares about its customers has recently released a commercial about their efforts to “help” the victims of Sandy. As it turns out, however, Allstate did not get the permission of their clients to use their likeness or home in the commercial. The couple did not want to participate in the commercial because they are yet another victim of Allstate’s nonsense and have been ripped off by the company.
Dominic and Sheila Traina evacuated their home in advance of Superstorm Sandy. While they were away, a neighbor notified them that the roof had been torn off their house. Amazingly, Allstate determined that the damage to the house was due to FLOODING! and therefore not covered under their policy. The Traina’s do not have flood insurance. Allstate has not yet explained how flooding reached levels tall enough to tear the roof off a full size house. Despite well over $200,000 in damages, Allstate has offered their customers $10,000. And yet their commercials tell us that “cut rate” insurance might not protect you from dangers! Embarrassing!
To add salt to the wounds, the Traina family was absolutely shocked to find their home as the backdrop for an Allstate commercial. The bad publicity has forced Allstate to pull the commercial, but the damage to the company has already been done. Of course, this is absolutely no surprise for Allstate, in fact, it is their business model. Whether dealing with a property damage claim from a storm or a personal injury claim from a car accident, Allstate will do everything possible to avoid paying a fair and reasonable settlement. If they can make any argument in their favor, no matter how implausible, they will hang on to that argument until the very end forcing countless delays and forcing plaintiff’s to spend tens of thousands of dollars to obtain the money to which they are entitled.
There is a reason why Allstate is consistently ranked as the WORST insurance company in America. Do not believe the cute commercials and “good hands” hype because their actions consistently speak otherwise. I wish the best to the Traina family who have been through a terrible ordeal.